Shipping policy

Shipping Policy

This Shipping Policy describes how orders are processed and delivered by TMS BRAND COMPANY INC. (“we”, “our”, “the Company”).

1. General Information

1.1. Order processing and fulfillment are managed by TMS BRAND COMPANY INC., registered in the State of Delaware, USA.
 1.2. Most products are shipped from our fulfillment warehouse in Dongguan, China, through international logistics partners.

 

 

2. Shipping Coverage

2.1. We ship worldwide, except to regions where shipping is restricted due to legal or logistical limitations.

 

 

3. Shipping Carriers

We primarily use the following international carriers:

  • YunExpress

  • Yanwen Logistics

Last-mile delivery may be handled by local postal services in the destination country.

 

 

4. Estimated Delivery Times

Delivery times vary by destination, customs procedures, and carrier delays. Estimated delivery times:

  • Ukraine: 8–20 days

  • European Union: 7–18 days

  • United Kingdom: 7–15 days

  • USA & Canada: 8–20 days

  • Asia: 5–12 days

  • Other Regions: 10–30 days

These are approximate estimates and not guaranteed delivery dates.

 

 

5. Order Processing Time

5.1. Processing time typically takes 1–3 business days after payment confirmation.
 5.2. During peak seasons (holidays, sales events), processing time may be extended.

 

 

6. Shipping Costs

6.1. Shipping cost depends on:

  • destination country,

  • package weight and size,

  • shipping method (if multiple options are available).

6.2. The final shipping fee is displayed at checkout.

6.3. We may offer free shipping promotions. Such conditions will be clearly stated on the website.

 

 

7. Customs Duties & Taxes

7.1. International shipments may be subject to customs duties, VAT, and other fees imposed by the destination country.

7.2. Unless otherwise stated, these charges are the responsibility of the Customer.

 

 

8. Tracking Information

8.1. Tracking numbers are provided once available from the carrier.
 8.2. Tracking may be limited based on destination country and local carrier compatibility.

 

 

9. Lost or Damaged Packages

9.1. If your package is lost or arrives damaged, contact us:

  • Email: admin@alvera-cosmetics.com

  • Provide: order number, tracking number, photos/video (if damaged)

9.2. We will investigate and may offer:

  • a replacement shipment, or

  • a full/partial refund.