Refund policy

Refund Policy

This Refund Policy explains the terms under which customers (“you”, “the Customer”) may return products or request a refund from TMS BRAND COMPANY INC. (“we”, “our”, “the Company”).

1. General Conditions

1.1. Returns are accepted within 30 calendar days from the date the Customer receives the order.
 1.2. By placing an order on our website, you agree to the terms outlined in this Refund Policy.
 1.3. Only items that comply with the conditions described below are eligible for return or refund.

 

 

2. Eligibility for Returns

2.1. A product may be returned if:

  • it shows no signs of use,

  • it retains its original appearance,

  • and when possible, it includes original packaging and accessories.

2.2. Products with visible signs of use, damage caused by the Customer, or missing critical components may be rejected.

2.3. For cosmetics and personal-care items: returns are accepted only if the item has not been opened or unsealed, unless the item is confirmed to be defective.

 

 

3. Returns Due to Change of Mind

3.1. If you decide to return a product for personal reasons (change of mind, did not suit your expectations, etc.), the return is accepted provided it meets Section 2 requirements.

3.2. In such cases, the Customer is responsible for the return shipping costs.

3.3. The original shipping fee (if applicable) may not be refunded unless required by the Customer’s local laws.

 

 

4. Returns Due to Defects or Our Error

4.1. You are eligible for free replacement or refund if you received:

  • a defective product,

  • a damaged product,

  • or an incorrect item.

4.2. In these cases:

  • we will cover the cost of return shipping;

  • and we may offer either a replacement or a full refund.

4.3. Proof such as photos/videos of the defect or damage must be sent to: admin@alvera-cosmetics.com

 

 

5. Return Procedure

5.1. To initiate a return, email us at admin@alvera-cosmetics.com with:

  • order number,

  • full name,

  • reason for return,

  • and evidence (photos/videos) if the item is defective.

5.2. After reviewing your request, our support team will provide instructions and the return address.
 (The return address may vary depending on logistics partners.)

5.3. Customers must ship the item with a trackable delivery service. A tracking number is required.

 

 

6. Refund Timeline

6.1. Refunds are issued within 7–14 business days after we receive and inspect the returned product.

6.2. The time for funds to appear in your account depends on your bank or payment provider.

 

 

7. Exceptions

We may reject returns if:

  • the return is requested after 30 days;

  • the product shows signs of use;

  • the product is damaged due to Customer misuse;

  • critical components are missing.

 

 

8. Contact

For all refund and return requests, contact:
 Email: admin@alvera-cosmetics.com